Refund and Returns Policy

We strive to ensure that all our online services meet your expectations and provide valuable assistance to you and your pets. However, if you are not satisfied with the services rendered, we have outlined our refund and returns policy below.

  1. Refund Eligibility
    Since all our services are provided online, including consultations, analysis interpretations, and educational courses, refunds will only be considered in specific cases where the service has not been delivered as described or if there was a technical issue preventing the completion of the service.
  2. Service Issues
    If you experience a technical problem that prevents access to our services (such as inability to upload results or connect for a consultation), please contact us within 7 days of the issue. We will review the situation and offer a resolution, which may include a refund or a re-scheduled session.
  3. No Refunds for Completed Services
    Once a service has been delivered (e.g., consultation, analysis interpretation, or course access), we are unable to offer a refund. This is because the service is consumed immediately after delivery and is non-tangible.
  4. Cancellations
    You can cancel a scheduled consultation or session up to 24 hours in advance. If the cancellation occurs less than 24 hours before the scheduled time, we reserve the right to charge a cancellation fee or deny the refund.
  5. How to Request a Refund
    To request a refund, please reach out to us through the contact form on the website. Include a detailed explanation of the issue and any relevant information. Our team will review your request and respond within 5 business days.
  6. Changes to This Policy
    We may update our Refund and Returns Policy from time to time. Any changes will be posted on this page, and the revised policy will apply to any services provided after the date of the update.

We are committed to delivering high-quality online services and ensuring a positive experience for all of our clients. If you have any questions or concerns about our refund and return process, please feel free to contact us.